New Online Access
Grosvenor Medical Centre is now offering an new means of contacting the surgery via our online portal. You can use this service to request continuation fit (sick) notes; enquire about test results; order repeat prescriptions. You can also access a range of online support and advice services as well as contact the surgery regarding a new or existing health problem. Please note this portal is not for emergency or serious health concerns. Requests are aimed to be dealt with within 2 working days (not including weekends and bank holidays) and are only reviewed during the hours of 08.30 to 16.00. If you are seriously unwell or have an emergency situation you should still access health service immediately. The portal can be accessed by following this LINK
There are several paths for online access for our patients. They can have all if they wish. If a patient is under 16 they cannot apply for any.
Patient Access can only be applied for by coming to the surgery and filling in the form and providing ID. This is because Patient Access can give the patient the facility to order prescriptions, see their medical record AND make appointments.
No patients under the age of 16 can have this service.
Families can apply to be a PROXY user for someone, but that person must not be under 16, and both parties must fill in the Proxy Application Form.
myGP is an App that you download on your phone. Patients do not need to come to surgery or provide ID*. This is because the App only allows a patient to books appointments. There is NO facility for prescriptions or medical records (yet).
Patients between the ages of 13 and 16 can NOT have this service themselves, but a parent/guardian can ADD them to their own accounts as a Dependant as long as the child gives their consent. This consent must be verbal or written from the patient.
*Some patient who already use Patient Access have been asked to provide their Patient Access log-in details when downloading the myGP App. This may be in preparation for when the App is able to do prescriptions in the future.
NHS APP. This App offers similar services to Patient Access. If a patient already uses Patient Access, they can use their pin details to register. These pin details can be provided by the Practice if the patient no longer has them. If they do not use Patient Access, they can register on the App by using their passport/driving licence and following instructions given by the App.
Patients need to be aware that none of these services are run by the Practice. In in the event of any problems, they should contact the Service/App provider in the first instance, NOT the Surgery