UPDATE (8/3/2020): According to latest guidance from NHS England the practice will be temporarily suspending Online Booking of appointments via the Web or Apps. We have also been advised to disconnect out Check-In screens in the waiting rooms. This is to ensure that all patients booking or arriving for appointments are asked about recent travel/contact with Coronavirus. We apologise for any inconvenience caused.
The NHS in Cheshire and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
- you think you might have coronavirus;
- in the last 14 days you've been to a country or area with a high risk of coronavirus;
- you've been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
From 1st April 2020 in line with NHS England guidance the practice will no longer be using / receiving fax communication. See below for alternative options:
For prescription requests from Nursing Homes/Pharmacies/Surgeries/Hospitals/other official bodies but NOT for patients –firstname.lastname@example.org
For admin queries for Nursing Homes/Surgeries/Hospitals/Social Services and other official bodies but NOT for patients –email@example.com
For patient queries, but NOT for booking appointments – firstname.lastname@example.org
Physiotherapy Self Referral
if you wish to access free NHS high quality physiotherapy please click the link below. This can be done without a GP appointment.
We have heard from many of our patients with questions around their health and care as a consequence of an EU Exit.
The best source of information can be found on www.nhs.uk. This website will be updated on a regular basis.
Information for patients regarding medicines
Please keep ordering your repeat prescriptions and taking your medicines as normal. It's very important you don't order more medicines than normal. If you do, then it may mean that other people won't be able to get their medicines.
Further information is available on www.NHS.uk
Good news: there are now 3 ways to obtain online access. Click here to see which is the most suited to you
Practice Private Fees update.
Please note the practice's private fee rates have recently changed. A full list can be found here
Extended Hours Appointments
South Cheshire and Vale Royal GP's are now offering extended hours appointments at selected practices which will be known as GP Hubs.
These appointments are available to any registered patients from any practice within the boundaries of South Cheshire and Vale Royal.
Please ask the Practice receptionist who can book you an appointment
To find out more visit www.gpopenforyou.co.uk
Welcome to Grosvenor Medical Centre
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.